1. Scope of application
1.1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as all other services provided by the hotel for the customer.
1.2. Terms and conditions of the customer apply only if this has been agreed in advance.

2. Conclusion of contract, parties, liability
2.1. The contract is concluded by the acceptance of the request of the customer by the hotel.
2.2. The contractual partners are the hotel and the customer. If a third party has ordered for the customer, he shall be liable to the hotel together with the customer as jointly and severally liable for all obligations arising from the hotel accommodation contract.
2.3. The hotel is liable for its obligations under the contract. In the non-typical area the liability is limited to intent and gross negligence of the hotel.
2.4. Objects or materials that are left in the hotel’s generally accessible rooms, technical facilities and functional rooms shall not be deemed to have been placed on the premises unless they have been expressly put under the supervision of a person entitled to do so. Items of value are in-room safe. Liability is excluded for non-included items of value. Apart from the provisions of §§ 701ff BGB the liability is limited to the amount of the agreed rental price.

3. Services, prices, payment, set-off, liability
3.1. The hotel is obliged to have the booked rooms or function rooms available and to render the agreed services.
3.2. The customer is obliged to pay for the provided rooms and for other used services in the agreed hotel prices. All services are to be paid in advance or at the latest, on the day of arrival.
3.3. The agreed prices include the respective statutory value added tax. This is currently 7%. Changes to the value added tax shall be in favor of or at the expense of the customer.
3.4. The prices may be changed by the hotel if the customer subsequently wishes changes in the number of reserved rooms, services of the hotel or the stay duration of the guests, and the hotel agrees to this.
3.5. The hotel is entitled upon conclusion of the contract or thereafter, observing the legal provisions for package tours, to demand a reasonable advance payment or security performance. The amount of the advance payment and payment dates may be agreed in writing in the contract.
3.6. Reservations of function rooms are to the customer only to the agreed time available. Using of the function rooms beyond the agreed period requires the prior consent of the hotel.
3.8. The customer is liable for the careful handling of the equipment and shall indemnify the hotel from all claims from third parties.
3.9. The hotel does not charge any additional fees for credit card payments.
3.10. In the event of cancellation, amounts already paid can only be reimbursed in the form of a voucher. No refunds of credit card payments or bank transfers are possible.

4. Cancellation by the customer (cancellation, annulment)
4.1. Cancellation by the customer of the contract concluded with the hotel requires the written consent of the hotel. If this is not done, the agreed price from the contract shall be paid even if the customer does not make use of contractual services. This shall not apply in cases of delay in performance by the hotel or an impossibility of performance for which it is responsible.
4.2. In case when between the hotel and customer was agreed in writing an appointment to withdraw from the contract, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer’s right of rescission expires if he does not exercise his right of rescission in writing vis-à-vis the hotel by the agreed date, unless there is a case of delay in performance by the hotel or an impossibility of performance for which it is responsible.
4.3. If the customer didn’t use provided rooms, the hotel must credit the income from renting the rooms and also for saved expenses. If a customer does not accept contractual services, which he had ordered or reserved in advance, he remains obliged to pay the agreed price in the following amount: 100% of the ordered service is due for a cancellation from 3 days before the date of arrival.
4.4. In case of early departure communicated to the hotel during the stay of the guest, the hotel reserves to charge 100% of the cost per night, up to the originally reserved departure date. Payments paid or made several times even double bookings will not be refunded, but these will only be charged with a voucher for additional nights in the amount of payments made. The validity period of the vouchers is determined on the basis of assessment and availability of the hotel rooms.

5. Cancellation by the hotel
5.1. If the customer’s right to withdraw from the contract has been agreed in writing within a certain period of time, the hotel is entitled to withdraw from the contract during this period if requests from other customers for the contractually booked rooms are available and the customer does not waive the hotel’s right to withdraw from the contract.
5.2. If an agreed advance payment is also not made on spreading an adequate extension sedate by the hotel with refusal threat, the hotel is also entitled to the resignation of the contract.
5.3. Furthermore, the hotel is entitled to withdraw from the contract exceptionally for objectively justified reasons, e.g. if:
– force majeure or other circumstances for which the hotel is not responsible make the performance of the contract impossible;
– rooms are booked under misleading or false information of essential facts, e.g. identity of the customer or the purpose of his stay;
– the hotel has reasonable grounds to believe that the use of the services can endanger the smooth operation of the business, the safety or the reputation of the hotel in the public domain, without this being attributable to the hotel’s sphere of control or organization.
5.4. The hotel has to inform the customer of the exercise of the withdrawal right without undue delay.
5.5. In the event of a justified withdrawal by the hotel, the customer shall not be entitled to compensation for damages.

6. Room availability and return
6.1. The customer acquires no claim to the provision of certain rooms.
6.2. Reserved rooms are available to the customer from 14:00 on the agreed arrival day. The customer is not entitled to earlier availability; this is only in the discretion and possibility of the hotel.
6.3. On the agreed departure date the rooms of the hotel have to be vacated not later than 11:00 a.m.

7. Liability
7.1. For the unlimited liability of the hotel the statutory provisions shall apply.
7.2. Wake-up calls are performed by the hotel with greatest care. Claims for damages, except for gross negligence or intent, are excluded.
7.3. Messages, post and consignments of goods for guests are handled with care. The hotel will take over the delivery, storage and – on request – the post delivery for a fee. Claims for damages, except for gross negligence or intent, are excluded.
7.4. The hotel shall not be liable for third-party services.

8. Legal arrangements
8.1. Invoices are due immediately upon receipt and without deduction of any discount due.
8.2. In the case of default in payment the hotel is entitled to charge default interest in the amount of 5% above the discount rate of the European Central Bank, if damages are not caused by default of other height.
8.3. The customer can only offset the counterclaim against the hotel to the extent that his claims are uncontested or legally established.
8.4. The delay in payment even only one invoice entitles the hotel to cease all further and future services for the customer. The hotel decides that without notice.

9. Final provisions
9.1. Changes or additions to the contract, the application acceptance, or these business conditions for the hotel admission should be made in writing. Unilateral changes or additions by the customer are ineffective.
9.2. Place of performance and payment is the hotel’s registered office.
9.3. The exclusive place of jurisdiction – including for check and exchange disputes – shall be the registered office of the hotel in commercial transactions. If a contractual partner meets the requirements of § 38 paragraph 1 ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the hotel’s registered office.
9.4. German law applies.
9.5. If individual provisions of these general terms and conditions for hotel accommodation should be or become invalid or void, this shall not affect the validity of the remaining provisions. Otherwise, the statutory provisions shall apply.